IDIS Helpdesk Enquiry

Select the service you require and click on the link to create an enquiry.
 

IDIS Service

Support Location

IDIS General RSSD / Noordwijk
IDIS Document RSSD / Noordwijk
IDIS SW Component RSSD / Noordwijk
IDIS Federation Layer RSSD / Noordwijk
IDIS Process Coordinator MPA / Garching
IDIS MPA/LFI DMC MPA / Garching
IDIS HFI DMC IAP / Paris
   
Non IDIS Components  
DPC Level S MPA / Garching
Planck Legacy Archive ESAC / Villafranca
   
PSO Items  
Proposal Submission System PSO-ESAC / Villafranca

 

Note that the IDIS Services links point to a mail form that sends the inquiries to idis_support@rssd.esa.int. You can also use your own mail client, e.g. in case you want to CC the mail or if you have to supply attachments in your mail. A third way to use our Helpdesk system is using the web interface of Kayako. This link will also show other tickets you've submitted, an FAQ and more items.