Frequently Asked QueSTIONS


Q1. I am a visitor user attending an ESA conference and my EDUROAM credentials do not work. What should I do?

A1. If the service is working for other conference participants, please contact your home organisation and have your credentials checked. If also other participants cannot connect to the EDUROAM profile, please contact your ESA Conference organiser who will report the issue to the ESA IT Service Desk


Q2. I do not work at ESA. Can I still request ESA to provide me with EDUROAM credentials?

A2. No, you need to make the request to your own organisation


Q3. I work at ESA and my Eduroam credentials don’t work anymore. Who should I contact?

A3. Please contact the ESA IT Service Desk