Contacting the INTEGRAL helpdesk:
The INTEGRAL helpdesk can only be contacted via E-mail. When submitting a new request we advise you to reflect your (short) question in the subject line of your request. It is important that you send in a separate request for each question. Your message will receive a unique ID, e.g. [helpdesk#19454], by which we can identify it easily in our database. Please use this ID, by including it in the subject header of any further correspondence concerning this particular question.
Send an E-mail to the INTEGRAL helpdesk at: firstname.lastname@example.org
Before sending a request to the INTEGRAL Helpdesk you can check the "Frequently asked questions" list, to see if there already is an answer to your question.