The XMM-Newton HelpDesk

 

Welcome to the XMM-Newton Helpdesk

Questions can be submitted to the XMM-Newton HelpDesk:

  • Via the XMM-Newton HelpDesk Web Interface

    https://support.cosmos.esa.int/situ-service-desk/servicedesk/customer/portal/9

    This interface is available for scientists having a Cosmos account, the same used to access the XMM-Newton Science Archive (XSA) or the Phase I Proposal Submision System (XIPS).

    Questions submitted through this form are by default public. They can be made private selecting this option in the "Visibility" drop-down menu at the bottom of the page.

    Registered individuals can search public tickets using the button "Requests" (XMM Community) at the top of the page.

  • Via e-mail to xmmhelp@sciops.esa.int

    Non registered users can submit questions only via e-mail to xmmhelp@sciops.esa.int.

    Questions submitted by e-mail are private.

 

Registration in Cosmos can be done through

https://www.cosmos.esa.int/web/xsa/self-registration

The XMM-Newton HelpDesk is staffed Mon-Fri, 09:00-17:00 LT, except on ESAC public holidays.
Users should get a response within at most two working days.

Submitting a HelpDesk request

We advise users to make the (short) question the subject of the request.

Please send a separate request for each question. The message will receive a unique ID, by which it can be identified in the database.

Help with SAS

If you encounter problems in analyzing XMM-Newton data with the SAS software please try to give as much information as needed to reproduce your problem, including the following details:

  • Operating system
  • Output of the sasversion command
  • Observation identifier